Privacy Policy EZ88 – Data Protection & Information Security

To provide a safe, personalized, and responsible service, ez88 collects various types of information from our members. This data collection is carried out transparently and solely for legitimate purposes.

Every piece of information we collect is used for specific, legitimate purposes directly related to the provision of ez88 services. We do not use your data for unrelated purposes without your consent.

• Account management: Creating, verifying and securely maintaining your member account, including the identity verification (KYC) process required by law.
• Transaction processing: Processing deposits, withdrawals and all financial transactions in your account efficiently and accurately.
• Platform security: Detecting and preventing fraud, money laundering, account abuse and any activity that violates the terms of use.
• Customer support: Enabling our support team to provide relevant and personalised assistance whenever you need help.
• Legal compliance: Fulfilling legal obligations including reporting to the relevant authorities in cases required by Malaysian law.
• Service improvement: Analysing usage patterns in aggregate (without identifying individuals) to improve platform features and the member experience.
• Marketing communications: Sending promotional information, exclusive offers and platform updates — only if you have consented to receive them.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate support to members who need it.

EZ88 values your privacy. We do not disclose your personal information to external parties except in limited, strictly controlled situations as follows:

• Trusted service providers: Technical partners such as cloud service providers, payment gateways, and gaming software providers that are directly involved in platform operations. All such parties are bound by strict confidentiality agreements.
• Competent authorities: Malaysian government agencies, regulatory bodies, or law enforcement authorities when lawfully required by court order or applicable legislation.
• Controlled analytics providers: Anonymised usage data (with no personally identifiable information) may be shared with analytics providers for service improvement purposes only.
• Fraud investigation: In cases involving fraud, money laundering, or cybercrime, relevant information may be shared with the relevant authorities or financial institutions involved.

EZ88 never sell, rent, trade, or disclose your personal data to advertisers, marketing companies, or any third party for commercial purposes without your explicit consent.

EZ88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Session cookies: Required to maintain your login session so you do not need to log in again each time you navigate between pages. These cookies are automatically deleted when you close your browser.
• Preference cookies: Saving your preferences such as language, display theme and game preferences to deliver a more personalised experience.
• Security cookies: Helping detect suspicious activity and protecting your account from unauthorised access.
• Analytics cookies: Collecting aggregate information about how you use the platform to help us understand the most useful features and improve the user experience.

EZ88 retains your personal data for as long as your account is active or as long as it is needed for the purposes stated in this policy. After account closure, we will retain the necessary data for the period required by law — typically five (5) to seven (7) years — before it is securely deleted.

• End-to-end encryption: All data communications between you and the ez88 platform are protected with 256-bit TLS/SSL encryption, ensuring data in transit cannot be intercepted.
• Secure servers: Data is stored in data centres equipped with multi-layered physical and digital security controls, including CCTV, biometric access control, and 24/7 monitoring.
• Regular backups: Data backups are performed on a regular basis and stored at separate locations to ensure service continuity in the event of an emergency.
• Security testing: EZ88 conducts regular penetration testing and security audits to identify and address vulnerabilities before they can be exploited.
• Incident response: We have a comprehensive security incident response plan. In the event of a data breach involving your information, we will notify you and the relevant authorities within the timeframe required by law.

As an ez88 member and data subject under Malaysia's PDPA, you hold important rights regarding your personal data. ez88 respects and facilitates the exercise of these rights:

The ez88 platform is intended exclusively for individuals aged 18 years and above only. We do not knowingly collect, store, or process any personal information from individuals under the age of 18.

Should we discover that personal data of a minor has been collected without our knowledge — for example, through the use of false information during registration — we will take immediate steps to delete that data and close the account in question. Parents or guardians who become aware that a child under their care has registered an ez88 account are encouraged to contact us promptly via the platform's live chat.

The ez88 platform may contain integrations with third-party services such as game providers, payment gateways and e-wallet providers. These services have their own privacy policies that are separate from ez88's policy.

EZ88 is not responsible for the privacy practices or content of such third-party services. We recommend that you read the privacy policy of each third-party service you use in the context of the EZ88 platform. Game providers integrated with EZ88 only receive data necessary to enable game functionality, and are bound by strict confidentiality agreements with us.

EZ88 reserves the right to update or amend this Privacy Policy at any time in line with changes in law, technology, or platform operations. Any material amendments will be communicated to members via in-platform notifications or registered email.

The "Updated" date at the top of this page will always reflect the latest version of this policy. Continued use of the ez88 platform after any amendments are posted will be considered your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we handle your personal data.

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist you:

• Live Chat: The fastest way to reach us — available 24 hours a day, 7 days a week, directly within the EZ88 platform.
• Support email: Send your written enquiry to our support email address. We aim to respond within 1–2 business days.
• Official complaints: If you are not satisfied with how we handle your privacy request, you have the right to lodge a complaint with the Department of Personal Data Protection, Ministry of Communications and Multimedia Malaysia.