Terms and Conditions EZ88 – Complete Platform Usage Guide

Within the context of this document, several key terms must be properly understood. "Platform" refers to the website, mobile app, and all digital services operated under the ez88 brand. "Member" refers to any individual who has registered a valid account at ez88. "Transaction" covers all financial activities including deposits, withdrawals, and bonus transfers.

These Terms and Conditions apply to all users of the ez88 platform regardless of the device used — whether via a web browser on a laptop, Android app, iOS app, or any other mobile device. The scope covers all games, promotions, customer support services, and platform features available under the ez88 brand.

EZ88 only accepts registrations from individuals who meet the following eligibility requirements. By registering, you hereby confirm that you satisfy all conditions stated below:

• Minimum age of 18: You must be at least 18 years of age at the time of registration. EZ88 does not permit any underage individual to register or use this platform in any capacity.
• Eligible citizens or residents: You are responsible for ensuring that participation in online gaming activities is lawful under the laws of the country or region where you reside.
• Full legal capacity: You have full legal capacity to enter into a binding agreement and are not prohibited by any court or authority from engaging in gambling activities.
• Non-EZ88 employee: Immediate family members or employees of EZ88 and its affiliated companies are not permitted to register as members or participate in any platform promotions.
• One account per person: Each individual is only permitted to hold one active account at ez88. Multiple account registrations by the same individual will result in immediate suspension of all accounts involved.

During the registration process, you are required to provide accurate, complete, and up-to-date information. ez88 implements a thorough identity verification (KYC) process to ensure the safety of all members and the integrity of the platform.

• Accurate and up-to-date information: The full name, date of birth, phone number, and email address you register must be accurate and verifiable. Providing false information is a serious violation that may result in account closure.
• Identity verification (KYC): EZ88 reserves the right to request identity verification documents such as a copy of your ID card, passport, or other official documents at any time, particularly before processing withdrawals that exceed the specified limit.
• Password security: You are solely responsible for keeping your account password confidential. EZ88 shall not be liable for any losses resulting from unauthorized access caused by your own negligence.
• Phone number verification: A valid Malaysian phone number is required for two-factor account verification as an added layer of security.

EZ88 reserves the right to suspend or close any account that fails to complete the KYC process within the specified timeframe. Balances in suspended accounts will be frozen until verification is completed.

EZ88 offers a variety of payment methods suited to the needs of Malaysian players. All transactions are processed in Malaysian Ringgit (MYR) and protected by 256-bit SSL encryption.

• Minimum deposit: The minimum deposit limit is RM5 for most payment methods. This limit may vary depending on the payment method selected.
• Accepted deposit methods: FPX (online banking), Touch 'n Go eWallet, GrabPay, Boost, local bank transfers, and other e-payment methods listed on the platform.
• Instant deposit: Deposits via FPX and e-wallets are credited to your EZ88 account automatically upon successful payment confirmation, typically within a few minutes.
• Legitimate source of funds: All deposits must come from a bank account or e-wallet registered in your own name. ez88 does not accept third-party deposits.
• Money laundering prohibition: EZ88 complies with anti-money laundering (AML) guidelines. Any suspicious activity will be reported to the relevant authorities.

EZ88 is committed to processing withdrawals promptly and efficiently. The following are the withdrawal conditions and procedures that every member should be aware of:

• Minimum withdrawal: The minimum withdrawal limit is RM30 per request. Requests below this limit will not be processed.
• Processing time: Verified withdrawals are processed within 24 business hours. Most requests are completed sooner than that.
• Bank account under your own name: Withdrawals may only be made to a bank account or e-wallet registered under the same name as your ez88 account.
• KYC verification required: Withdrawals exceeding certain limits require full identity verification. Please ensure your KYC documents have been submitted and verified beforehand.
• Rollover requirement: Bonus funds received must meet the specified rollover requirements before they can be withdrawn. Withdrawals that do not satisfy the rollover requirements may result in the bonus being forfeited.
• EZ88 reserves the right to withhold withdrawals: In cases involving investigation of suspicious activity or pending verification, EZ88 reserves the right to suspend withdrawals until the investigation is concluded.

EZ88 offers a wide range of bonuses and promotions for both new and existing members. Each bonus is subject to specific conditions stated on the relevant promotions page, in addition to the following general terms:

• Welcome bonus: Claimable once per new member only. Any attempt to claim this bonus through multiple accounts will result in all involved accounts being frozen.
• Rollover requirement: All bonuses are subject to varying rollover requirements. The specific rollover conditions for each promotion are stated in the respective promotion's terms.
• Bonus validity period: Unused bonuses that exceed their validity period will expire automatically and cannot be recovered.
• Bonus withdrawal limit: Some bonuses have a maximum withdrawal limit on winnings. This limit is clearly stated in the terms of each promotion.
• Abuse prohibition: Any attempt to abuse the bonus system — including bet protection, bonus arbitrage, or other methods deemed unfair — may result in bonus forfeiture and account suspension.
• VIP Programme: Loyalty points and VIP status are subject to the terms of their respective programmes, which ez88 may amend at any time.

As an ez88 member, you agree to use the platform responsibly and to comply with all established guidelines. The following actions are strictly prohibited and may result in immediate account closure:

• Fraud and manipulation: Any attempt to cheat, hack, manipulate the system, or use third-party software to gain an unfair advantage is strictly prohibited.
• Multiple account creation: Registering more than one account, whether using your own information or another person's identity, is a serious violation.
• Money laundering: Using the ez88 platform as a channel for money laundering or any illegal financial activity is strictly prohibited and will be reported to the relevant authorities.
• Account sharing: Your EZ88 account is for personal use only. Sharing login credentials or allowing others to access your account is strictly prohibited.
• Threats and harassment: Any form of threats, harassment, or inappropriate language directed at support staff or other members will not be tolerated.

EZ88 reserves the right to suspend or close any member account in the following situations, with or without prior notice:

• Violation of any terms stated in this document.
• Failure to meet the identity verification (KYC) requirements within the specified timeframe.
• Activity showing signs of fraud, money laundering, or platform abuse.
• Account closure requested by the member for responsible gaming reasons.
• A court order or directive from the relevant authorities.

If an account is closed at the member's request or for non-fraud-related reasons, any valid remaining balance will be returned to the member after deducting any bonuses that have not met the rollover requirements, subject to full identity verification.

EZ88 takes our responsibility to provide a safe and fully functional platform seriously. However, there are certain liability limitations that every member should understand:

• Technical disruption: EZ88 is not liable for losses arising from technical disruptions, internet connectivity issues on the member's end, or service interruptions beyond our control.
• Game results: All game outcomes are determined by a certified RNG system. ez88 does not control, manipulate, or influence the result of any game.
• Accuracy of information: While we strive to ensure all information on the platform is accurate, ez88 does not guarantee complete accuracy and is not liable for decisions made based on that information.
• Indirect losses: EZ88 is not liable for any indirect, incidental, or consequential losses experienced by members in the course of using the platform.

EZ88 reserves the right to amend, update, or improve these Terms and Conditions at any time without prior notice. Amendments take effect immediately upon being posted on the platform. Continued use of the platform after amendments are posted constitutes acceptance of the revised terms.

We encourage all members to review this Terms and Conditions page periodically to stay informed of the latest applicable terms. The most recent update date is always displayed at the top of this page for your reference.